IRS2020

From the subject line I thought you were asking about IRS, not Intuit.  

What make of car do you own?  What was the last airplane you flew on?  What brand of smartphone do you use?  Why are you obsessed with foreign programmers?  Overseas customer service, most of us don't like, but we will miss them when they are replaced by AI chatbots.  

At least Intuit's headquarters are in the United States, although it may have the same 40% foreign ownership as the average publicly-traded stock.  You can go to Wolters-Kluwer if you want, the competitor based in the Netherlands.  Or use the company just bought out by the former British coal miners.  

I don't think overseas programmers are the issue.  It sounds more like the issue is due to buying different parts of its programming from third parties.  When they get done with all of the parts, it's like a modern day version of Johnny Cash's "One Piece at a Time" when they go to put it all together.  

In 2018 Intuit switched over to a different programming language and the software had to be rebuilt from scratch, this is why we've sooo many issues and oddball stuff with things that worked fine in prior years suddenly become a problem.  Its going to take them some time to work out all the wrinkles, then combined with the never ending barrage tax law changes, many of them last minute, theyre dealing with a huge workload.

Nobody is forcing anyone to continue to work with a company they dont like...youre more than welcome to go get you some of that greener grass with a different software company.

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@pkellycpa wrote:

Will this continue because the company uses overseas programmers

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Out of curiosity, why would you think that overseas programmers would negatively affect anything?  Your comments seem to that you have negative prejudice against anybody that lives outside of the US.

From what I've seen (but obviously it varies), workers overseas have a higher work ethic and value education more than US workers.  If anything, hiring overseas programmers could improve the program.