INFORMATION WORKSHEET, BOTTOM SECTION NOT SHOWING ON SCREEN??

Forum|Forum|4 years ago
February 18, 2022
6 replies
14 views

I checked the box, that I can not see any part of the form or question at the bottom of the information worksheet. I believe it is the question regarding Taxpayer being a student to calculate the savers credit. Apparently, it is the YES box, again I can not see it as the whole section is coming up blank in the PRO SERIES PRO Program?

Is anyone else have this issue and how do I fix it to go back and change it to NO

to get it to calculate the savers credit.

ProSeries Professional

This topic has been closed for replies.

J

jeffmcpa2010

Level 10

Not answers only ideas.

Close and repoen Pro Series
if that doesn't work restart computer
if that doesn't work updates>refresh updates>refresh updates for installed products
wait for someone else to come up with an idea, as that is all I have.

L

LisaPAuthor

Level 3

Anyone else having this issue? I can not generate a savers credit, I am unable to see the freaking form with the check boxes in section x of the information worksheet.

Angela_13

Level 6

@LisaP Try changing the magnification level by going to the View menu and selecting Magnify All Forms.

T

Travis11187

Level 2

I am having the exact same issue. It is quite frustrating, so if anyone has developed a method of resolving the lack of the information worksheet presented I would love to hear.

T

Travis11187

Level 2

I was able to solve this issue by using my laptop screen and not my monitor. I have a large monitor that I generally use for tax preparation and for whatever reason, it may have been the magnifying issue mentioned above, the bottom third of the information worksheet did not properly appear. When I switched the proseries display over to the smaller laptop screen everything appeared perfectly.

L

LisaPAuthor

Level 3

I too had to change the size of the display in proseries. The minute I made the screen not full size on my laptop even, everything was there. Kinda crazy, but that works.

Sign up

Login with SSO

Let's get you signed in

Login with SSO