forms are not calculating properly

Forum|Forum|5 years ago
March 3, 2021
7 replies
17 views

I did a tax return, printed it to review, went back in to send to client, and proseries had omitted all the tax payments and other items. I had to go back into each form, W-2, take numbers out, and put them in again, and then save, form by form. This is unacceptable. I called about this last week - and they told me not to uninstall. Now what. Second time this has happened. How will I know it will efile with the proper numbers??

ProSeries Professional

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dkh

Level 15

I haven't seen any other posts with similar problems. Is it only saving part of your information - like some of the W2 entries but not all ?? Why did you have to take numbers out and re-input? Did you try to do a program Tools - Repair updates ?

E

ellenmAuthor

Level 3

they told me on the phone to do that never have to heard of that before. If i took out the fwt, saved and re inputed it in, it would maybe save the correct way. This is the second taxpayer I am having this happen to.