Font error and blank returns after Windows 10 upgrade.

Forum|Forum|6 years ago
December 7, 2019
5 replies
1 view

We just upgraded 2 computers from Windows 7 to Windows 10. Both machines now receive an error about fonts changing when launching ProSeries. When opening any return the text fields are all blank and the only thing I see is the editable fields. I have listed the steps I have taken so far (in no particular order) but nothing has helped the situation.

1. Reset default fonts in W10

2. Installed all fonts from Windows 7

3. uninstalled Proseries, renamed c:\Proseries18 folder and reinstalled after a reboot (twice).

4. Checked all scaling and display resolution settings, set all at default values.

Any other ideas?

ProSeries Professional

This topic has been closed for replies.

Best answer by George4Tacks

https://accountants-community.intuit.com/announcements/1892326

Windows 10:

Rename and reinstall the 32 bit folder:

Close the program.
Open the File Explorer and navigate to C:\ProWin18.
Right click on 32Bit and Select Rename.
Change the name to 32BitOLD.
Log in to ProConnect.Intuit.com.
Select to install ProSeries 2018.

George4TacksAnswer

Level 15

https://accountants-community.intuit.com/announcements/1892326

Windows 10:

Rename and reinstall the 32 bit folder:

Close the program.
Open the File Explorer and navigate to C:\ProWin18.
Right click on 32Bit and Select Rename.
Change the name to 32BitOLD.
Log in to ProConnect.Intuit.com.
Select to install ProSeries 2018.

Answers are easy. Questions are hard!

IRonMaN

Level 15

Two sticks of dynamite?

Have you tried running an update of the software after it has been installed?

Slava Ukraini!

V

vinparkerAuthor

Level 2

Yes, the updates have been run

IRonMaN

Level 15

Unfortunately, I only have one idea left ----------------------- call support.

Slava Ukraini!

V

vinparkerAuthor

Level 2

Already called support, they couldn't fix the issue. Told me to reinstall ProSeries 18.

qbteachmt

Level 15

I've been dealing with some odd Upgrade issues, and this topic has helped:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

The DSIM step and then the sfc step seem to take care of things. Right now, I am working with a 2nd gen i7, and I am going to use these steps on it, after I finish removing old W7 programs, such as Skype 7.4 still exists, along with the Skype embedded into W10.

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