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Level 3
December 31, 2021
Question

Esignature Purchase Mistake

  • December 31, 2021
  • 2 replies
  • 18 views

Just made a product purchase of E-signatures for the year 2021(Big Mistake), since the the year will end in about 6 hours, will I lose the E-signatures or will I be able to use them in 2022?

The mistake was that, I did not change the date from the drop down menu from 2021 to 2022. Customer Service is Close, Any suggestions? 

This topic has been closed for replies.

2 replies

George4Tacks
Level 15
December 31, 2021
Call on Monday and use your please, please, pretty please voice.

If that doesn't work, put in a claim with the payment method you used. You can also mention that method, if necessary, when you call next week.
Answers are easy. Questions are hard!
GermanB Author
Level 3
January 2, 2022

Thank you. I found a email for e-signature support and I sent an email. I will also call Monday.  

Skylane
Intuit Community Champion
January 1, 2022

Call support. They give 5 days to reverse product purchases

If at first you don’t succeed…..find a workaround
GermanB Author
Level 3
January 2, 2022

I will call support Monday. I also sent and email to e-signature support. If anyone needs that email address here it is.

[email address removed]