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stellex356
Level 3
January 25, 2021
Question

Esignature

  • January 25, 2021
  • 2 replies
  • 19 views

I am EXTREMELY disappointed with Intuit. I have been a loyal customer for many many years and am now getting shafted by your esignature policy. Why aren't purchased esignatures carried over from year to year? Why are esignatures NOT refundable after purchase?????

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2 replies

itonewbie
itonewbie
Level 15
January 25, 2021

Not ideal but that's how it's been working and it's in the T&C.  They also covered that in this article:

https://proconnect.intuit.com/community/manage-integrations/help/intuit-esignature-faqs-resource-guide/00/4371

---------------------------------------------------------------------------------Still an AllStar
    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    January 25, 2021

    Pay Per Return fees are the same way.   

    I pay as I go (but they don't even store your CC info so you have to type it in each freaking time!), so I don't end up with money stuck where I cant use it.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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