Electronic payments rejected

Forum|Forum|4 years ago
June 2, 2022
2 replies
12 views

Has anyone had an electronic payment set up through ProSeries rejected? I had one return that had both the federal and state payments rejected. The notices say there was insufficient funds in the accounts, but that is not true. The state has an online system in which payments can be made electronically and we did that after the notice was received. Using the same account number that is set up in ProSeries. It went through without any problem, so I know it's not the account number that was wrong. Of course, getting through to someone at the IRS to try and get more information would take an act of Congress. Just wondering if anyone else has had a problem like this. All the others went through correctly.

ProSeries Professional

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Best answer by nancy2

FYI.... the problem has been discovered. The brokerage did not cover the payments. Completely their error. Thankfully, I was thinking I might not be able to trust the software to do it correctly. Since the electronic signature didn't work ALOT this year.

dkh

Level 15

Are you sure the client had sufficient funds at the time the payments were withdrawn? Seems unlikely that both federal and state would be rejected for same reason if it was not true.

N

nancy2Author

Level 6

Well, as sure as I can be without being the bank. I have access to view their accounts online. I don't file the returns until I look to make sure they are showing enough cash in the accounts.

Yes, I agree that it is strange that both fed and state would indicate the same reason. Just covering all bases as to what the problem might be. Seems like it will be impossible to actually know for sure. The penalties are quite stiff though so kind of makes you afraid to do electronic, kwim?

dkh

Level 15

There may have been enough funds on the day you scheduled the payment but was there enough funds on the actual day the withdrawal happened?

N

nancy2AuthorAnswer

Level 6

FYI.... the problem has been discovered. The brokerage did not cover the payments. Completely their error. Thankfully, I was thinking I might not be able to trust the software to do it correctly. Since the electronic signature didn't work ALOT this year.

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