Level 3

Question

electronic filing

Forum|Forum|4 years ago
February 3, 2022
5 replies
26 views

Anyone out there able to convert returns, then have the program not transmit them?

Called the tech support on Saturday the 29th and after 4 plus hours of uninstall, reinstall refresh updates and the like, no luck.

They were supposed to call back within 24 to 48 hours and It's Thursday the 3rd. Clocks must be slow over there.

Individual

This topic has been closed for replies.

Camp1040

Level 10

The generally accepted duct tape fix is to update your program, close your program, and then Re-Boot your computer.

R

ren57cpaAuthor

Level 3

did that twice

Just-Lisa-Now-

Intuit Community Champion

Check to be sure youve checked the PTIN Verification box in TOOLS > Firm/Preparer Info

It should have mentioned it the diagnostics when you ran though review, but I know if the box isnt checked, you wont be able to convert files and you'll show no errors.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

ren57cpaAuthor

Level 3

Thanks already did that

TAXOH

Level 10

Are you trying from the EF homebase?

R

ren57cpaAuthor

Level 3

So after four calls to tech support covering around 8 hours, the tech guy says to run the program as an administrator and you should be fine. (Right Click on Icon and under compatibility click on run as administrator). That's just wrong. Guess they don't want to acknowledge the flaw in the software. Been running Pro Series and it's predecessors since 1999, so this isn't a problem for any of the other years. Sheesh

TAXOH

Level 10

Glad you got it resolved even if it wasn't the resolution you were hoping for. At least you can get them to E-file now.

IntuitAngela_13

Level 6

@ren57cpa If you only want to convert the returns, but not transmit, highlight the row for the client to be converted in the EF Center, select the EF Now toolbar button, then select the first option in the Electronic Filing Options dialog.

H

Hillenburg

Level 5

Maybe I can learn something today. Why would I convert but not transmit ?

R

ren57cpaAuthor

Level 3

Software was converting but not transmitting.

I don't push the button unless I want to submit.

Proseries has this issue and doesn't acknowledge. The fix of running as administrator was hopefully a permanent fix not a patch. I got about 600 returns to process this year

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