Level 3

Question

Downloaded the software and getting error message

Forum|Forum|6 years ago
January 24, 2020
11 replies
33 views

Hello,

Is there anyone that can help me? I downloaded the Proseries 2019 software and I cannot get into it. I keep getting a error message stating a firm administrator needs to grant me access. This is kind of disappointing and frustrating I've waited over the phone on hold of 30 minutes to tell me I have to call back tomorrow. Can anyone help?

ProSeries Professional

This topic has been closed for replies.

E

Ephesians3-14

Level 7

This is a network version, yes?

D

dominique0926Author

Level 3

It's basically my own computer/laptop

E

Ephesians3-14

Level 7

Basic or Professional product?

abctax55

Level 15

Maybe something in here will help...

https://proconnect.intuit.com/community/help-articles/help/manage-users-for-proseries/00/4963

HumanKind... Be Both

Just-Lisa-Now-

Intuit Community Champion

Ive seen others report the same thing even on a Stand Alone system, but I dont know the answer.

I think its something in your Intuit Account that isnt set right. When I log in here https://www.intuit.com/sign-in/ under Manage Users, see this the screen below, but someone else with this same issue as you, said that there is nothing listed under Software Access, its just blank. So I think that's where the issue lies, I just have no clue how to fix it

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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dominique0926Author

Level 3

Thanks! I've downloaded Microsoft Edge and still having the same issue. Were customer service able to fix it?

Camp1040

Level 10

I had that happen a few years ago. My fix was to right click on the program file and select run as administrator.

J

jamescpa1

Level 2

ve tried that with the '22 version of Proseries Pro standalone and will not work, just makes you log in again and you get the same error message. Honest to God I hate these people, totally convinced the programmers do this s**t on purpose.

J

jo1

Level 5

I'm having similar issues. Both Proseries and DMS. I've been going to the programs and uninstalling the product, restarting my computer, then installing again. that seems to fix it sometimes.

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enemsadze

Level 3

Same problem ! I have tried everything restarting, updating , clearing cache, right click on software and "use as administrator".... nothing worked. I don't know what should do I am on hold for customer service for more than an hour and seems like no one will pick up. Horrible service !!!!!!

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