Does ProSeries not auto-save anymore?

Forum|Forum|6 years ago
February 13, 2020
14 replies
57 views

I entered a good bit of information on a 1065 return last night, took a break, dozed off, and this morning it's all gone. I've been using ProSeries for more than 20 years and they have always offered a recoverable file in the past. Is there a preference that I should have checked somewhere when I installed?

Signed,

Discouraged in Raleigh

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Its in the Options somewhere...Ive got mine set for 1 minute....let me look where that is..........

TOOLS >OPTIONS>GENERAL right in the center of the window

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

W

wrightljAuthor

Level 4

I have it set to "Save to Automatic recovery file every ...." 10 minutes.

I have a call in to Tech Support.

Now I don't trust it.

Grrrrr

Thank you

Just-Lisa-Now-

Intuit Community Champion

Did you exit without saving or did the program crash? If it was still open on the screen but empty of all data, thats pretty weird.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

W

wrightljAuthor

Level 4

It appears that the machine rebooted overnight as ProSeries wasn't open any longer - some Windows update no doubt. I've never had this happen in all my years. Never had to set it up, it just happened. Apparently, it never saved anything at all. I realize I'm responsible for saving my own work, but I never had to do it before and ALWAYS had the option of recovery.

Thanks

Just-Lisa-Now-

Intuit Community Champion

Yes, Windows updated on both my systems yesterday, sounds like that was the culprit.

I always set my autosave for 1 minute, not sure what the default is, so far any crashes Ive had a recovery file available.

I dont think it auto saves as you go like that, its only for crash purposes, sometimes you may want to exit without saving (doing some kind of "what if "scenario), and you wouldn't want it to save random entries automatically like that.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Sign up

Login with SSO

Let's get you signed in

Login with SSO