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R
rose73
Level 2
February 10, 2023
Question

Docusign not authenticating properly

  • February 10, 2023
  • 1 reply
  • 5 views

Docusign seems to be failing authentication when some answers are being answered correctly from the Knowledge Base. As a workaround, I have been changing the sign in requirement to Authentication Code. Anybody have better ideas?

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    1 reply

    A
    Amajane285
    Level 4
    February 14, 2023

    we are also having this problem.  Lacerte Support has not been any help.  We don't have the Authentication code as an option for some of our clients.  

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