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terileveille
Level 2
February 7, 2021
Question

Dashboard for Docusign Satus

  • February 7, 2021
  • 2 replies
  • 21 views

When I select the Dashboard icon to view the status of DocuSign returns I have sent to clients, I receive the error message "Object reference not set to an instance of an object" and cannot view or update statuses.  I have rebooted, ensured updates are current - HELP.

This topic has been closed for replies.

2 replies

csanford
Level 2
February 8, 2021

Try going to "updates" then refresh update instead of update installed product

terileveilleAuthor
Level 2
February 15, 2021

FYI this ended up being the Anti-Virus locking a string in the virus chest and disabling the interaction.

I have to create an exception rule every day! - something they are using in the code he Anti-Virus does not like.  Hoping they provide the white-paper information to the anti-virus providers soon so that this stops happening, but at least i found a work around.

Thank you!

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