Cannot efile , message says Return Conversion Failed

Forum|Forum|6 years ago
February 22, 2020
2 replies
11 views

Error Report:

Pro Series Basic Edition - 20019 has stopped working

This is after I tried to efile again

ProSeries Basic

This topic has been closed for replies.

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whizbank

Level 2

Having this same problem with the non basic version. Tried refreshing program updates, rebooting computer, sanitizing client file. Nothing is working. It either just says it can't convert, or it crashes the entire program

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Terry53029

Intuit Community Champion

try and repair updates, go to windows start, scroll down to ProSeries 2019 / tools-repair updates

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whizbank

Level 2

I did that and it still doesn't work. Program crashes and offers to send a message to Intuit, which I send. Program works fine up to the point of trying to efile. Then most of the time crashes, but occasionally doesn't crash, but says that the file didn't pass electronic diagnostics, even though diagnostics show no errors.

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Tax Man Bert

Level 3

Same issue here. I have updated software to make sure I have most recent update. Working with Pro-Series Basic. Called Tech Support. Currently on schedule to be called back. Estimated at least a 45 minute wait.

THIS IS UNACCEPTABLE - ESPECIALLY IF IT AN KNOW ISSUE.

And according to the posts, it has been going on for a while.

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