Level 5

Solved

cannot contact anyone at intuit

Forum|Forum|4 years ago
August 26, 2021
2 replies
24 views

I have literally tried every phone number I can find on the intuit site including my QuickBooks Pro Advisor number. Get the same message at each number - "We're sorry, your call cannot be completed at this time. Please hang up and try your call again later."

Can anyone please help me? Is there an email address? This is ridiculous and totally unacceptable. I think I need to find another tax prep software. Does anyone have any suggestions.

Thank you.

ProSeries Basic

This topic has been closed for replies.

Best answer by TaxingUpNorth

1-800-434-6818. Try a different phone. Went through fine for me.

George4Tacks

Level 15

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

.1-800-434-6818 weekdays from 6:00 AM to 5:00 PM (PST)

Answers are easy. Questions are hard!

L

lyndaj0331Author

Level 5

Phone number does not work

IRonMaN

Level 15

I just got done dialing that number for the heck of it and I got through without any problems.

Slava Ukraini!

T

TaxingUpNorthAnswer

Level 3

1-800-434-6818. Try a different phone. Went through fine for me.

L

lyndaj0331Author

Level 5

you are all correct - i tried from my cell phone and it worked. I do not understand. I have always used my office phone and never had an issue. I also have not had any issues with any other 800 type numbers. I will have to contact the phone people. Thank you for your help and listening to the rantings of an old lady!

Lynda

George4Tacks

Level 15

MAYBE - The office phone may now require a 1 in front of any long phone number. Seems stupid to me but 800-xxx-xxxx now seems to be 1-800-xxx-xxxx If the phone company is smart enough to put in the stupid "we can't get there from here" message it should be smart enough to put in the 1.

Answers are easy. Questions are hard!

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