Can't print from ProSeries!

When trying to print I'm getting an error indicating:

"java.IllegalStateException: Expected Fonts Directory to contain 'OCR-A___.pfb' file; but does not. Check that fonts directory specified correctly."

I don't know where to check the fonts directory, or what that file is or where should it be.
Any ideas? Thanks!

This topic has been closed for replies.

Best answer by max

It had nothing to do with the printer drivers.

And after an hour and half with support on the phone I ended reinstalling ProSeries in the affected workstation.

While that solved it, it took way too long. There should be an easier way.

Intuit Community Champion

Ive seen this error in here before, but they've reorganized the boards and the older posts are all gone now.

I would start with updating your printer drivers.

@IntuitAustin I found an old link for this in google, but the post has been removed....can you dig up anything about this error with ProSeries?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

maxAuthorAnswer

Level 2

It had nothing to do with the printer drivers.

And after an hour and half with support on the phone I ended reinstalling ProSeries in the affected workstation.

While that solved it, it took way too long. There should be an easier way.

Level 2

did you loose the taxes that were e-filed

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