Level 3

Question

Cache files exist on server but not the data (i) files

Forum|Forum|5 years ago
February 19, 2021
16 replies
99 views

Missing a number tax returns (1040s) in ProSeries 2020. We use a network connected install. I found one for my client "Smith" saved as Smith1234.20i.cache out on my server where all the other data files are, but not the corresponding "Smith1234.20i" ProSeries file.

Have tried doing Homebase Maintenance and Backup/Restore. With Restore, it only sees the "20i" files and not the cache files. How do I restore when only the "cache" files for a particular client exist?

Thanks,

Ashley

ProSeries Professional

This topic has been closed for replies.

BobKamman

Level 15

I lost about a dozen files when I ran Homebase Maintenance last week. Found them in my Recycle Bin and managed to restore them. I'm starting to do daily backups now.

A

Ashley2Author

Level 3

Yeah, I looked in the server and the computer recycling bin but didn't find anything. 😕😕

I

Intuit_hieu

Level 6

HI Ashley,

Could you please send your contact info to proseries_engineering@intuit.com?, please include a link to this post for reference. We would like to follow up with you regarding the issue.

Thanks,

-Hieu

A

Ashley2Author

Level 3

Thank you Hieu! I've sent an email to the link you provided w/ a link back to here.

M

Milkshake

Level 2

Were they able to help you restore? I have a client file with the same issue- I see the ".20i.cache" file but not the corresponding ".20I" file. There is nothing in my recycle bin.

J

jkapich

Level 3

Hi Ashley. Homebase Maintenance will remove clients from the database if the datafile is missing. It will think that the client doesn't exist anymore.

It is possible that the datafile was deleted or messed with by your antivirus software. If this issue happens again you should try to make sure that your antivirus does not scan your datafile. Follow the instructions here: https://proconnect.intuit.com/community/file-actions/help/error-opening-client-cannot-locate-file-would-you-like-to-browse/00/5541

A

Ashley2Author

Level 3

I checked on our server's AV events and didn't see any events where files in the ProSeries directories were quarantined or even marked suspicious. Please advise if there's other causes.

M

Matt C

Level 6

Hi @Ashley2 , do you see any files in your data directory that has the "tmp" extension, or files that start with "$~" ?

Please make sure you have the settings set to be able to see these files:

1. Search in Windows for "File Explorer Options"

2. Go to the View tab

3. Check the radio button for "Show hidden files, folders, and drives"

4. Uncheck the box for "Hide protected operating system files"

R

RW67

Level 2

We have been experiencing these deleted or corrupt .20i files for a number of years on our network version of ProSeries. ProSeries help desk claims there are no issues with their program and it must be our anti-virus program. We followed their instructions to the letter and still we keep running across many deleted/corrupt tax returns. It is not our anti-virus because if it was we should see the files in the quarantine folder. Instead I will find a file that looks similar to ~274krh6. If you rename the file or try to manually search and open it, it will be at least a fragment of the deleted tax return.

Has anyone experienced anything similar or have any suggestions?

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