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Level 1
May 3, 2021
Question

Blank sign in screen

  • May 3, 2021
  • 1 reply
  • 5 views

I could sign in (probably 40 times Friday at 3 minutes to the log-in) and Saturday it was compelled to show me a blank sign in screen. I have Win10 through an HP desktop about 2 years old with no peripherals other than  an Epson printer/scanner/fax. No changes were instituted by me knowingly overnight. After researching yesterday and today, I made the change to the config.sys file suggested in an 11-29-20 post to both Basic and Pro to no avail. 2018 and 2019 allow sign ins. I have gone through all the tools, updates, fixes, etc and still dead in the water. Time to call support I suppose.

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1 reply

George4Tacks
Level 15
May 3, 2021

Make sure you call the correct support - You indicated ProConnect (Tax), but I think you are using ProSeries

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

Answers are easy. Questions are hard!