Amended federal returns

The IRS had like 800 bazillion pieces of mail stacking up back in March which they are slowly trying to get caught up with.  Patience.  But to the basic point of the question, at this time, ProSeries only allows e-filing of returns that were originally prepared with ProSeries.

They could go back to the preparer that used Drake and they could Efile it.

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@debo2924 wrote:

 amend her return due to her being able to claim herself instead of being a dependent on her parents. 

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Out of curiosity, what triggered her to get a refund?  Was she claiming college credits?

I hope you verified that her parents were not eligible to claim her.  There have been many young people trying to wrongly indicate their parents' can't claim them in order to fraudulently claim the $1200 Stimulus Check.

In direct answer to your question, Intuit has stupidly imposed a restriction on ProSeries that only allows you to e-file a return you have previously e-filed yourself.  

The IRS specifically tells you to Stop Sending The Same Thing in, again. You already filed the amendment, so don't do it again unless you need to Amend that amendment.