Level 3

Solved

2020 1040 Not Printing Correctly

Forum|Forum|5 years ago
January 18, 2021
37 replies
64 views

Anyone else having trouble printing 1040s? Tried printing first completed tax returns today and all other forms were printing correctly, but the 1040s were missing half the form. (Random numbers and line info included, but some others were not--form not complete when printed.) Tried updating again, still had the same problem. Software says form is final but can't be e-filed until 1/25/21...seems like it should print correctly!

ProSeries Basic

This topic has been closed for replies.

Best answer by IRonMaN

Yes--it appears that it will print normally if saved as a pdf first, so that can be a short term solution, but that definitely isn't going to work as a long term solution.

Yeah, but at least it won't leave you dead in the water. I would go that route for now and see if the next update fixes it. Or if you are a real glutton for punishment you could always call support.

IRonMaN

Level 15

Actually, it can't be e-filed until 2/12. Have you tried rebooting your computer?

Slava Ukraini!

Just-Lisa-Now-

Intuit Community Champion

Reboot the computer and reboot the printer, see if that makes any difference.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

rdbcpa96Author

Level 3

Unfortunately, I've done that about half a dozen times with no change. Every other tax form printing fine, but the 1040 printing only the lines on the form and the data that has been entered...and none of the line descriptions, titles, etc. Just a bunch of lines and then taxpayer info and numbers that have been entered. (Print Preview even shows correctly, but doesn't print correctly.) I was hoping that someone else was having the same issues and therefore Intuit was working on it, but judging by the replies, doesn't seem to be likely. Thanks for trying to help!

IRonMaN

Level 15

Does it print a normal looking form if you print a pdf?

Slava Ukraini!

S

shehantax

Level 2

Having similar problems. When I hit print, nothing prints at all but the print log. All my other programs are printing fine. I can print 2019 returns. I can save returns as pdfs and print them, which is a totally unacceptable solution for the long term.

Called tech support yesterday, and they told me my computer (2 yrs old) may be at fault. They would get back to me “within 30 days.” Doesn’t sit well considering the cost of the software.

Any suggestions?

On hold again with tech support, but expecting no help.

Just-Lisa-Now-

Intuit Community Champion

None of the forms print? or just no 1040?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

rdbcpa96Author

Level 3

None of the federal forms print correctly for me--pages print, but they are just a series of lines/boxes and the information I've entered. States print fine, worksheets and backup schedules print fine, just none of the actual federal forms.

D

Debbie11

Level 2

I can't print any tax returns. Still waiting an hour later for tech support to call me. It will print a test page that is it.

Just-Lisa-Now-

Intuit Community Champion

In prior years I had to reboot the computer after any ProSeries update before I could print again....you've restarted the computer since the printing issue started?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

D

Debbie11

Level 2

I have tried that several times over a weeks time. The IT Man looked at it too. When I go to name of printer

it won't even list it. It goes to something like a5c86i43c then 20 similar figures & words. It lists no setting

on it. It lists it is the default printed. IT man says there is a block there where I can't print. Tech people

still haven't called me back. Saw on here a week ago another person having issues & tech people said since your computer is 2 years old that is an issue. I also have the professional path etc. Too expensive of

software to have this.

H

House

Level 4

I may have a solution for those using a Xerox Versalink C405. The default driver is the Full C405 V4 PS. Try using the driver with the V4 removed so just C405 PS drivers. That solved my problem. If you don't have this printer, maybe just check the drivers for your printer and see if they are just too 'high powered' as I call it. It seems these drivers seem to conflict with Microsoft Windows whether local or remote desktop. Windows way of getting you to use their supported equipment I guess. Anyway, I am now back up and running.

R

rbusiness

Level 2

With 2020, there are some updated printing requirements. You will need to have a printing driver with PCL 5e or above installed. If you installed your printer by just plugging it in and using the windows driver, then you will need to remove the device and go get the driver directly form your printer manufacturer. And make sure it is PCL 5e or above (for example PCL 6). This will solve your 2020 printing issues if you have no problems printing in 2019 from the same computer.

R

rbusiness

Level 2

How do I know if I have windows printer driver installed or a driver directly from the manufacturer? Go to control panel>devices and printers; look the icons for your printers. Does the default printer icon look like the other printer icons? It's because you are using windows printer driver. A driver from the manufacturer, the icon will look like the actual printer.

Sign up

Login with SSO

Let's get you signed in

Login with SSO