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R
Randi M
Level 1
February 26, 2020
Solved

2018 efiling in 2020

  • February 26, 2020
  • 8 replies
  • 31 views

I cannot efile any 2018 tax returns.  It states to update the program.  I do this and retr

    This topic has been closed for replies.
    Best answer by robpeterson98

    I had this too. "Proseries Refresh Updates" not just Proseries Updates.

     

    8 replies

    I
    ialpertcpa
    Level 2
    February 26, 2020

    I am having the same problem!  Program is up to date, but I am seeing the attached error.

    R
    robpeterson98Answer
    Level 4
    February 26, 2020

    I had this too. "Proseries Refresh Updates" not just Proseries Updates.

     

      I
      ialpertcpa
      Level 2
      February 26, 2020

      Thanks Rob.  It worked.

      Go to Update > Refresh Updates > Refresh Updates for Installed Products

        lisacslater
        lisacslater
        Level 3
        March 3, 2020

        I have never noticed this button either. 

        I have been getting this message for over a month and a half.

        I even called ProSeries Support and they stated that the IRS was still not accepting 2018 returns in the 2020 filing season and I just needed to wait. That I would be notified via my software in an Alert when they began accepting returns again.

        I kept trying over and over and searching for anything official saying that returns for 2018 were not being accepting and could not locate anything.

        Finally, today, I ran across this post and low and behold, once I "refreshed installed products" I updated for about 5 minutes, which is an incredible amount of time, as you all probably know.

        After the updates installed, I attempted to eFile my client again... viola - SUCCESS! I probably could have filed him WEEKS AGO!

        Thank you to the Support Group!!!!

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