What is causing this error "E-file Transmission Failure Required extended attribute 'eroPhone' is missing. Please verify that your application program is up-to-date.

Forum|Forum|5 years ago
December 11, 2020
12 replies
74 views

On Federal and States

ProConnect Tax

This topic has been closed for replies.

Best answer by IntuitAustin

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message). Ohhh this is for proConnect, Im not familair with it at all, sorry. @itonewbie or @IntuitAustin does this one ring any bells for you?

@Just-Lisa-Now- wrote:

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message). Ohhh this is for proConnect, Im not familair with it at all, sorry. @itonewbie or @IntuitAustin does this one ring any bells for you?

Try going to Settings --> Firm Information and verify that your phone number is entered correctly, if that doesn't work, try going to Settings --> Preparer Info and verify that your phone number is entered correctly.

Just-Lisa-Now-

Intuit Community Champion

" What is causing this error "E-file Transmission Failure Required extended attribute 'eroPhone' is missing. Please verify that your application program is up-to-date. On Federal and States"

IRS is closed for individual tax return Efiling.... so if this is for 1040s and states, you're out of luck until the end of January if you want to Efile..... or is this for a business entity return?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

TLWallace61Author

Level 2

it is a business return

H

HKPC

Level 3

@Just-Lisa-Now- wrote:

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message). Ohhh this is for proConnect, Im not familair with it at all, sorry. @itonewbie or @IntuitAustin does this one ring any bells for you?

Try going to Settings --> Firm Information and verify that your phone number is entered correctly, if that doesn't work, try going to Settings --> Preparer Info and verify that your phone number is entered correctly.

We are using Proconnect, and getting the exact same error message when trying to e-file, "eroPhone is missing... please verify that your application is up-to-date." We are a foreign firm with IRS verified EFIN, and using our Canadian number (with the same 10-digit format as the U.S.) for both the firm and preparer phone number. We tried changing the number and then resaving with the correct one, but the error still occurs.

Has anyone experience this same issue and figured out a workaround?

Thanks!

Hersey CPA

Level 2

For some reason, ProConnect dropped my firm's phone number. After I (re)entered the phone number (at Firm Information), I changed (on the tax return) the preparer to "Select Preparer", then I ran Check Return (just to force the program to save data). After that, I re-selected myself as Preparer again. Afterwards, I ran diagnostics again (out of habit), e-filed the return, and it went through!

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