Client Checklist Formatting

Forum|Forum|5 years ago
December 30, 2020
11 replies
24 views

Accidently posted in the wrong forum

Correct forum: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-client-checklist-formatting/01/111555

I was directed to post here so the developers could see the issue directly from support.

ProConnect Tax

This topic has been closed for replies.

George4Tacks

Level 15

There is a new forum to post program issues. https://proconnect.intuit.com/community/proconnect-tax-idea-exchange/idb-p/605

Have you contacted support yet to see if this has a resolution? https://proconnect.intuit.com/community/taxation/help/how-to-contact-proconnect-tax-online-for-help/00/4668

Answers are easy. Questions are hard!

nosuchthingAuthor

Level 3

Hi - support asked me to post it here.

nosuchthingAuthor

Level 3

Hmmm? Support is pointing many things here. You are now posting in a forum for other users to help share their experiences. If the program is creating an Unexpected Behavior, only the support staff has an ability to solve it.

@itonewbie is our resident pro on all things ProConnect. Possibly he can offer some info.

Yes - this is a multi year problem that I have attempted to solve every year through support.

It looks to be a user interface issue with white space and formatting issues.

No matter how the form is edited it changes the line breaks and spacing and I've ran into it for at least 4 years. The previous years I've been able to work with it and eventually get a mass mail out with the proper coding but this year seems to be impossible. It keeps smashing the formatting into a single paragraph no matter what is done (Saving to all clients) e-mailing etc. When you go to edit the format block, it expands the line breaks to the correct "look" but then when saving, it smashes it back.

Looks to be a program fault and I'm surprised that I can't search here to find others with the same problem.

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