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Smartbeancounte
Level 1
03-12-2021
11:15 PM
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Lacerte keeps stating I have updates, but when I go to update, it starts listing the files and usual but then won't download them, but boots me out of the program if I say to continue. I log back in and I have to select the updates again. It is stuck on some kind of loop. I need to e-file. Can anyone help?
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abctax55
Level 15
03-12-2021
11:33 PM
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Try reinstalling the program using WebSetUp and force it to run even if it says you are up-to-date.
(Windows Start key > programs > Lacerte > then find the WebSetUp 2020 & click on it)
And no, you won't lose any data (but you should already have everything backed up anyway....)
Or find/download the Lacerte Tool Hub (which I have had ZERO success with...).
"*******Tax software is no substitute for a professional tax preparer*******
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