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    • Created with Sketch. See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
    Created with Sketch. See what's trending for the November 15th deadline (Form 990) and resources for the upcoming tax season. View Lacerte Hot Topics.
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    System down

    LK1950
    Level 1
    ‎04-28-2020 07:13 AM

    Trying to download Lacerte years onto a new computer. Install package is successfully downloaded, but when I'm prompted to log in to access my PREP file, I am getting a message that says "the system is currently down". Has been going on for 24 hours. Have restarted the computer several times, installed and and deleted install packages. Any help?

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    3 Comments 3
    George4Tacks
    Level 15
    ‎04-28-2020 09:39 AM

    It could be an antivirus issue, so maybe disable AV checking. https://proconnect.intuit.com/community/help-articles/help/installing-lacerte-on-a-new-computer-stan...

     


    Answers are easy. Questions are hard!
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    LK1950
    Level 1
    ‎04-28-2020 10:29 AM

    I disabled antivirus and did a restart.. still receiving the same message

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    George4Tacks
    Level 15
    ‎04-28-2020 11:47 AM

    call support. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691

     


    Answers are easy. Questions are hard!
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