Efile error

Forum|Forum|5 years ago
March 22, 2021
1 reply
37 views

While retrieving e-file statuses getting the following message:

Error occurred with the background processing of EF Transmissions

How do you clear this message

Lacerte Tax

This topic has been closed for replies.

Best answer by TylorValdez1

In Lacerte go to Help>Troubleshoot.

Write down the option path.

Close Lacerte.

Navigate to the option path.

Rename the EF folder there.

Reopen Lacerte and try to get acks.

T

TylorValdez1Answer

Level 6

In Lacerte go to Help>Troubleshoot.

Write down the option path.

Close Lacerte.

Navigate to the option path.

Rename the EF folder there.

Reopen Lacerte and try to get acks.

K

Kappy

Level 3

Same problem in the 2021 tax program.

I have repeated this "solution" 4 times already.

Each time, I can open the program and retrieve acks, but then the error message appears again.

Lather, rinse, repeat - I now how EF - Old, EF - Old (2), EF - Old (3), and EF - Old (4).

Surely, Lacerte can fix this already?????

K

Kappy

Level 3

Just spoke w/ Lacerte technical. Rep had me rename not the EF folder under 21TAX\OPTION21 but the subfolder Msgs (21TAX\OPTION21\EF\Msgs). Renamed it MsgsOLD, closed the 21 Lacerte program, reopened it and all is working well for now 🤞

Thanks!

I have done the same, and so far, so good.

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