E-FILING RETURN ERROR

When I am validating a return to e-file, an "Output File Name" box appears and I save the file but still cannot e-file my return.

I know this box sometimes comes up with DMS Database, I know how to fix that issue. But never had it come up when e-filing a return.

How do I correct this issue, need to e-file return!

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Best answer by IntuitAlicia

@Jessica5 You can access the PDF repair tool from within Lacerte:

Click your F10 key to open the Lacerte Technical Support Info window. (Help > Troubleshoot)
Click the Utilities drop-down menu and select PDF Repair.

This will allow you to run the repair tool without having to download it first.

Level 2

I am having the exact same issue and I really need to e-file this return as well!! Help!

Level 15

@IntuitBettyJo is this an unexpected behavior that has been reported to Lacerte?

Answers are easy. Questions are hard!

Level 2

Thanks for the info. I am not allowed to download and install the Lacerte Tool Hub file. Microsoft blocks the download stating unsafe.

Any other ideas?

Answer

Employee

@Jessica5 You can access the PDF repair tool from within Lacerte:

Click your F10 key to open the Lacerte Technical Support Info window. (Help > Troubleshoot)
Click the Utilities drop-down menu and select PDF Repair.

This will allow you to run the repair tool without having to download it first.

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