e-filing failure - all diagnostics cleared - return validated - however, "java" error

what corrects a "java" error?

I reinstalled - and had IT department perform all recommended procedures

We are unable to find the proper correction to this error

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Level 15

Post the full error.

Answers are easy. Questions are hard!

Level 2

We had already done that (twice), but it didn't work.

Error is:

java.lang.NullPointerException

I can't find anything that addresses this specific error message.

Level 15

Yes, we had tried those options as well - neither worked.

Lacerte assisted in the original installation with our IT provider - so we assumed the source of the error message was on our end.

I will ask IT provider to contact Lacerte again.

Thanks.

Good luck. I feel the pain.

Answers are easy. Questions are hard!

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