what corrects a "java" error?
I reinstalled - and had IT department perform all recommended procedures
We are unable to find the proper correction to this error
Post the full error.
Try https://accountants.intuit.com/support/en-us/help-article/system-responses/java-platform-required-ru...
We had already done that (twice), but it didn't work.
Error is:
java.lang.NullPointerException
I can't find anything that addresses this specific error message.
Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...
Have you used this with the FORCE install. That probably would reinstall the java driver. https://accountants.intuit.com/support/en-us/help-article/install-products/perform-force-install-lac...
Have you called support. That should be your next move if the FORCE is not with you.
Yes, we had tried those options as well - neither worked.
Lacerte assisted in the original installation with our IT provider - so we assumed the source of the error message was on our end.
I will ask IT provider to contact Lacerte again.
Thanks.
Based on the reference to JAVA https://www.java.com/en/download/help/java_update.html
Good luck. I feel the pain.
Thank you - I appreciate your suggestions.
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.
