UPDATING ISSUES

Forum|Forum|1 year ago
February 21, 2025
3 replies
12 views

I am having a terrible time with the new uipdate procedure. The updates are automatically downloaded, but then you have to install them. When I install them, it takes forever for the program to come back. I get "greyed" out and have to wait until it turns black to work. Sometimes, the recent update information screen pops up, I think because that is in the background it is adding to the time for the program to recover. I have wasted endless amounts of time waiting for the program to respond. Is any one else having this problem or is there a solution? I called support yesterday, but they had no answers.

This topic has been closed for replies.

K

Karl

Intuit Community Champion

That sounds to me like an issue with your computer processing speeds. I would recommend finding an IT person to come in person or to remote in to run some diagnostics.

FWIW, I run Lacerte hosted on RightWorks. Updates get auto-installed around 11p/midnight PST. I only get closed out of the program for max five minutes, usually less than 1 minute. Some people don't like it, but it's worked great for my firm, so it's been worth the money.

*If this (or another answer/reply) solves your problem, please click "Accept as Solution" to get this post out of the "Unanswered" queue of posts.*

Cheryl R

Level 2

I had to turn off auto updates. You just have to remember to do them yourself. With Auto Updates on I had to uninstall and re-install the program to get the program to update. This way you could be in charge of when the updates happen.

T

TaxPro-1

Level 2

Other than having to remember to do the updates, has anyone found any negatives to turning off auto-updates. I imagine the person running the efiling process would benefit from immediate updates, but luckily for me, I don't handle those.

S

SusanBradley

Level 3

What's the RAM on your computer, CPU processor and do you have Windows 10 or 11?

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