Level 2

Solved

Unable to validate your online credentials

Forum|Forum|2 years ago
December 21, 2023
17 replies
77 views

I am trying to log into the 2021 tax program to transfer a fiscal year estate client into the 2022 tax program. When I try to log into the 2021 tax program, I get a pop-up message that states, "Unable to validate your online credentials". Does anyone know how to fix this?

Lacerte Tax

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Best answer by George4Tacks

Have you update both years?

https://accountants.intuit.com/support/en-us/help-article/system-responses/unable-validate-online-credentials-error-signing/L4VV3BFpj_US_en_US?uid=lqfsqz6a

IRonMaN

Level 15

Have you tried rebooting your computer?

Check this out too:

"Unable to validate online credentials" error when signing into Lacerte (intuit.com)

Slava Ukraini!

PATAX

Level 12

I'm not sure if this is the same but after I downloaded the pro series software this year a colleague told me that I had to validate my PTIN that's associated/connected with my EFIN. I went into the EFIN information section and I believe there was a box I had to check to validate this ( I can't remember if I had to type in my PTIN or if it was already there). I also had to validate the PTIN I believe in my PTIN section by also checking a box I believe. Take a look at this and see if it helps you.

George4TacksAnswer

Level 15

Have you update both years?

https://accountants.intuit.com/support/en-us/help-article/system-responses/unable-validate-online-credentials-error-signing/L4VV3BFpj_US_en_US?uid=lqfsqz6a

Answers are easy. Questions are hard!

IRonMaN

Level 15

That link looks awfully familiar 😀

Slava Ukraini!

J

Joe6

Level 3

Got this same crap. No doubt its our friends at Intuit "improving" the product. I did get it to open by turning off Wi fi and logging in off line. Turned Wi Fi back on and then did an update. Same crap.

willatbird

Level 5

I had to do a Web Setup to get it to work again, but now I'm back in.

K

kg7175Author

Level 2

Yep! That is what I did and got in!

G

GARY10

Level 2

I am livid with lacerte. They closed down the efile system to the IRS 5 days early so that they could be off those days. At the end of the year those days are important.

Now I tried to call support and they are closed. I also have the same issue with 2021.

K

kg7175Author

Level 2

I couldn't get in to update, so I had to do the Web Setup to get in. There was someone who posted the link that tells you how to do it.

J

J C

Level 2

Please send me the link for doing the web set up.

I am at a loss as to what else I can do.

Thank You,

A

Anonymous

Steps on how to Update the program though Lacerte Websetup here: Downloading and installing Lacerte updates

L

libdirect

Level 2

I had the same situation this morning. Here is what I did to get it fixed:

1. I searched for my ProSeries 2021, opened the file location, and right-clicked on "Tools-Repair Updates." I ran the program and got back in successfully.

I hope this helps anyone out there!

Dr. Mike