Stop the $99 user access fee

Agreed, utterly ridiculous. And you can't print prior year tax returns unless you have current year User Access! Crazy.

Me too, this is highway robbery.

This is so short sighted.  No other service we have used ever did this.  Just raise your prices a little.  Based on this, we will be changing to another provider. I bet a lot of other providers have done the same. I even called to see if they would let me access one to download and Intuit apparently doesn't give their support people any discretion to retain customers.  Someone at the top needs to learn how to grow companies and keep them profitable.  It starts by retaining loyal customers and keeping them happy.  Nickel and diming them is sure-fire way to kill them slowly, but surely.

Intuit just got more profitable. They laid off 17% of their workforce.

How ironic.  Now we can count on a lower level of customer service.  I will say their customer service was pretty good (at least when I spoke with a human being).  Too bad...