EasyACCT Release 2025.2.05.583 ... Updated Information

[StahlManager]

Npruett,

I too have called everyday or every other day since January 2nd and the support techs keep putting me off!  They expect us to wait for updates to come out which are making more trouble than what we had before the updates!  I have been waiting for a week for a member of their development team to return my call regarding the backup that I sent them.  All I have received is silence from higher ups and excuses from support techs.  I don't think they know what the HELL they are doing and this may never get fixed! If anyone has suggestions on small business accounting software that does A/P; A/R; Invoicing, and Payroll, please let me know.  I'm very interested in changing at this point! 

[Kathi_at_Intuit]

Hello!

We know you all have had a lot of feedback about the EasyACCT program this year. 

In this year’s EasyACCT program, Intuit invested in technology upgrades, ensuring that it continues to conform to our development standards.  This type of change is intended to support improved functionality over time and help ensure EasyACCT can continue to be maintained and enhanced in the future.  We are aware that as a result of these changes, customers may have experienced issues with the product this year.  We apologize for the challenges this may have caused during a busy time of year.

Our EasyACCT teams have been reviewing issues as they are identified, and working through them as quickly as possible. At the same time, we are reviewing our internal processes to help improve overall product stability going forward. 

We also want to acknowledge the feedback shared by this community. What you’ve reported helps inform our review and is taken into consideration as we work to improve the product. We appreciate you taking the time to share your experience and raise concerns. Please continue to share your feedback in this forum. 

Thank you for being part of the EasyAcct community.

[npruett1]

I still cannot log in, and as you know there is a deadline to have the recipient's tax forms postmarked by tomorrow. Half my information is in the irs desktop system and I cannot log in to print half still has to be done as I have not been able to get into the system for over a week. I have spoken daily to someone different trying to regain access to my account. I had my IT as well as your people on conference with no solution and told it was escalated to someone of higher authority that would reach out to me to fix the situation. No one has done that either. The customer does not care how many hours I have spent on the phone with Intuit trying to regain access to their forms to get them in the mail. The IRS is not going to care how many hours and days in a row I have called either. The only responses I get are from do not reply emails. In a case such as this you guys really need to work on your process of assisting your customer. Have someone who knows what they are doing, have a way to get in contact with one singular person if the issue cannot be resolved in a timely manner and update your customer. This is beyond crazy. Your update is what happened to make it so that I cannot log in, the only entity that can resolve the issue is Intuit and you leave your customer in the dark about what is going on. It is a shame. 

[Teresa10]

I have this same issue with 3 of my large clients.  I cannot transfer the files from 24/25 software to 25/26 software.  I am completely without any means to access their information at all.

[StahlManager]

Kathi,

I just started working in the 2025/26 version yesterday and the same problem that I have with the 2025 Accounts Receivable General Ledger Distribution still exists in 2026!  When will this be addressed?  I brought it to their attention on January 2, 2026.  The A/R GL still says "NO RECORDS EXIST"!  I put one invoice into A/R dated January 2nd and the A/R GL doesn't show it, but my A/R aged detailed does show my invoice, as well as, printing out of the transaction registry!  I'm going to hold off putting anything else into the A/R until this is completely fixed and that better be SOON!  I know I closed everything properly for 2025 because I had the help of a support tech!!!! 

[Jeff6]

I could not log in after the update. I turned off my internet service for the entire office so the computer can not go online and then it let me log in "offline". I am not sure why but the one computer here that was not updated has worked fine but the updated ones will not log in.

[Kathi_at_Intuit]

Hi @StahlManagerThanks for reaching out and for sharing the details.

We attempted to duplicate this issue in EasyACCT but were unable to reproduce the “No Records Exist,” and we have confirmed that any known G/L-related issues that would causes this have been fixed.

Since your A/R Aging Detail and Transaction Register are updating correctly, this may be specific to the company file. We would recommend reaching out to Support so they can review the file directly and determine why the A/R G/L is saying "No Records Exist".

[StahlManager]

Kathi,

You're obviously CLUELESS!  I have been very vocal about this problem and have called support techs numerous times and sent them a backup of my A/R.  My A/R was working just fine before I downloaded your new 25/26 version of the software!  Why don't you have your development team call me back like they were supposed to weeks ago!  I will be calling again this morning and I'm sure I won't receive help, per usual, because only a select few of the techs seem to know what they are doing!!! 

[SL2134]

I have been using EasyAcct to prepare payroll. AND been using this program for longer than I want to admit.  The total page of the payroll check register has up to now not been showing any totals.  Today, I am trying to prepare payroll & the check register total page just shows today's payroll---its February!.    So where is my January totals?  I tried running a payroll earning report---its is not showing payroll for January either.  WHAT IS GOING ON?  HOW DO I FIX THIS.  I am so angry with this company---you pay $ 3500. for software & spend most of your time redoing what you already did.  I am seriously considering contacting an attorney.    What is the fix for this?  I am tired of wasting time on hold for support.  

[StahlManager]

SL2134,

I've noticed that the payroll earnings reports is still showing no information; however, if you do a payroll journal report for the month of January the 2nd to last page will have all your monthly totals.  My problem is with the Accounts Receivable General Ledger still not showing any of my A/R GL account totals, "NO RECORDS EXIST"!  After doing their updates, I'm now also missing invoices from December that were showing in my A/R Aged Detail Listing on 12/31/25!

[FRUSTERATED]

Same problem with my Accounts Receivable.  NO RECORDS EXIST.   Also still getting the message unable to access company files.  Spoke 4 different times with tech support, one suggested I had a bad data path, 2 other computers in office got the same message.  We were all good until we downloaded the 25/26 program.  

[StahlManager]

FRUSTRATED,

Please call support techs again and again!  Ask to speak with a supervisor.  I feel like they are sweeping this issue under the rug and no one is even looking into it.  There is certainly a glitch in their system regarding A/R!  I have other weird issues that are going on in A/R too, but the "NO RECORDS EXIST" is a major issue and needs to be addressed! I only have one computer that has this software on it and everything in my other companies seem to be working properly for the most part.  I made another attempt to speak with the supervisor, Angela, that I have spoken to 3 other times.  Supposedly, she will call me back!🤔☹️

[Teresa10]

I did speak to Rose and she was able to recover these 3 large client files.  The NEWEST issue is that 5 clients FAILED the W2 submission to SSA and Colorado Dept of Revenue because "change in FEIN number".  These 5 clients have not changed their FEIN and I have filed these forms for years.  Considering 3 of these files were repaired on 1/30/26 and the state of Colorado did not extend the due date (1/31/26) the filings are considered late and will incur penalties.  Who is responsible for these penalties?