I still cannot log in, and as you know there is a deadline to have the recipient's tax forms postmarked by tomorrow. Half my information is in the irs desktop system and I cannot log in to print half still has to be done as I have not been able to get into the system for over a week. I have spoken daily to someone different trying to regain access to my account. I had my IT as well as your people on conference with no solution and told it was escalated to someone of higher authority that would reach out to me to fix the situation. No one has done that either. The customer does not care how many hours I have spent on the phone with Intuit trying to regain access to their forms to get them in the mail. The IRS is not going to care how many hours and days in a row I have called either. The only responses I get are from do not reply emails. In a case such as this you guys really need to work on your process of assisting your customer. Have someone who knows what they are doing, have a way to get in contact with one singular person if the issue cannot be resolved in a timely manner and update your customer. This is beyond crazy. Your update is what happened to make it so that I cannot log in, the only entity that can resolve the issue is Intuit and you leave your customer in the dark about what is going on. It is a shame.