2025-2026 Update Bugs

[VPMgmtMike]

After installing the 2025-2026 EasyACCT update, as I opened each company it took an extended amount of time to convert the files (20 minutes or longer). When I opened an updated company, my computer was extremely slow, We lost the decimal places on statements, my mouse cursor would not stop spinning. After waiting on hold forever, Tech support assisted me in reverting back to the 2024 version. For the price of this software, I expect better. When I asked if I would be notified when the bugs in the update were fixed, the reply was probably not. Unacceptable Intuit! 

[nickeypoo72]

I can't believe there have been this many varied issues with a new year's program roll out!  😞  I've been using this program over 30 years and this may be the worst I've seen so far.  Hope they get it fixed ASAP!  In the meantime, we'll be using the old version until someone comments things are working smoothly!

[VPMgmtMike]

Agreed!

[DividoAcct]

Completely unacceptable!  We too updated to the 2025 two weeks ago and had the same issues so we lost three days of data and returned to the 2024.  Sadly with the year end approaching the 2024 doesn't offer us the W2's etc.  Tech support told me that it's possible that they wont have it fixed any time soon.   Even worse is that they still have it available to upload so many are doing so without knowing what we know.

[Kathi_at_Intuit]

Hi @VPMgmtMike Thanks for posting in the Community and for sharing here. We understand it’s important for the software to function smoothly, and it can be very frustrating when it doesn’t. The development team is aware of the behavior you’re seeing and they are actively working on a resolution and we appreciate your patience as this is being addressed. You will be notified as soon as a fix becomes available.

[Kathi_at_Intuit]

@nickeypoo72 Thanks so much for being a long-time customer and for sharing here in the Community. We know how frustrating it can be to encounter issues during a new year’s rollout. Our Development team is aware of the concerns and is actively working to get them resolved. We appreciate the patience and we will notify you as soon as a fix becomes available.

[Kathi_at_Intuit]

Hi @DividoAcct Thank you for sharing your experience with the update. We understand how important year-end processing is and how challenging it can be when the software doesn’t perform as expected. The development team is aware of the concerns reported with the 2025 release and is actively working toward a resolution. You will be  notified when a fix becomes available.

We also appreciate you pointing out the concern about others installing the update without knowing the current limitations. That feedback has been shared with the appropriate teams.
 

[TScott1]

Does EasyAcct Professional 2024/2025 version not allow the 2025 W2s & 1099 info to transfer to the 2025 Info Return System?