Because, quite simply, they do not care about this product.  It's been clear for years that EasyAcct is an afterthought to Intuit and they would prefer that everyone swith to Quickbooks Online (which is completely user-unfriendly especailly when dealing with many different accounts). I swear if this happened with QB they would have the whole thing fixed in 48 hours, but for us it's basically "we'll get to it when we get to it." Half the time if I do have to call support on EasyAcct I know more about the system than the "techs" and I end up figuring out a work around myself until it gets fixed. I swear they don't even train their employees in this software.