All these issues are unacceptable considering how much we paid for your product!!  I'm having issues with the A/R GL distribution and summary telling me that I have "No records indicated"  not only for December, but the entire year!!  I spent 4 hours on the phone with customer service last Friday and have an active ongoing ticket that still hasn't been resolved.  I haven't closed the year and can't start inputting anything for the new year until this issue is resolved.  My employees are not going to be happy if I can't compile payroll checks this week!!!  Stopping making excuses and resolve the issues today or you'll be issuing refunds before the week is up!