downloading 2020 proseries software

[Spanky]

For those of you that are having difficulty downloading 2020 ProSeries software, make sure your Windows 10 version is 20H2.  Make sure you have the latest C++ version installed as well.   Must be at least 2015-2019.  Locate it as C++ redistributable pack.  Intuit has not informed it's tech support of these easy fixes.  You also should not have to uninstall your virus protection.

[Spanky]

Hi Marsha, try going into your control panel a going to add/remove apps or apps & features.  scroll down to Microsoft visual C++ and see what you have downloaded.  You need at least 2015-2019.  If not, it's a free download from Microsoft.  Hope it works for you.  Intuit tech support are selling us the package, they should be trained to better assist us in downloading their own product.  Good luck Marsha!!

[Spanky]

Let me know how you make out Marsha

[garman22]

Is @IntuitAustin no longer at intuit?

[IntuitAustin]

No I'm still here @garman22, you can't get rid of me that easy 🙂

[garman22]

@IntuitAustin Actually that's a whew!!! You cant leave us. You are ours now.....mwahahahaah.....

[Spanky]

Hi Marsha, try going into your control panel a going to add/remove apps or apps & features.  scroll down to Microsoft visual C++ and see what you have downloaded.  You need at least 2015-2019.  If not, it's a free download from Microsoft.  Hope it works for you.  Intuit tech support are selling us the package, they should be trained to better assist us in downloading their own product.  Good luck Marsha!!

[Just-Lisa-Now-]

I tagged Orlando since hes been helping people with installation issues for the past few weeks....figured he was better equipped.

[garman22]

Makes sense now @Just-Lisa-Now- !!

[Orlando]

Thanks @Just-Lisa-Now- . @Marsha2020  - sorry to hear your having issues. I've run into a few specific different issues. 

First question: can you access this link in your browser on your machine? https://ftpfp.proseries.com/pub/proseries/2020/LICENSE.HTM

This should just display our license agreement.  For a few customers, we've seen that their router or firewall has decided to block anything from proseries.com.  That prevents "download next year's product", that prevents updating, that prevents login calls.

If that link works in your browser, then we have to dig into what you mean by "can't launch 2020 or get into 2019".  Are they both exhibiting the same behavior? Or different behavior? And specifically, what is happening? For example are you getting to the login screen and it's blank or you can't type in it? If so that's an issue with the embedded Chromium browser we're using & intel iRIS xe graphics cards.  Alternatively if you're getting a "bad request" message that might be an issue with the region setting.

If it's none of the above or If you are launching the products and nothing at all happens.. that might be a new issue we need to figure out.  If you go to your installation directory there is a 32bit/logs directory. In there can you find the proseries.txt file and email to proseries_engineering@intuit.com?

[Marsha2020]

Hi.  Yes, I can display the license agreement.  I ran the 2019 update repair like someone suggested and I can now get into 2019.  I only have 2020 update, and repair updates. I have tried the 2020 repair updates a few times and nothing changes.   My IT expert son has said that the protax exe file is missing and the app isn't able to launch.  I don't have an app to log into to set up for the year even though it says I've installed 2020.  Hope this makes sense.    Advice?