Hi Marsha, try going into your control panel a going to add/remove apps or apps & features.  scroll down to Microsoft visual C++ and see what you have downloaded.  You need at least 2015-2019.  If not, it's a free download from Microsoft.  Hope it works for you.  Intuit tech support are selling us the package, they should be trained to better assist us in downloading their own product.  Good luck Marsha!!