The A/P seems to be semi-working for us now. We are back to printing checks in batches instead of one by one. But there is still a problem if I use the same invoice # for different vendors. When there isn't an invoice # listed on the invoice/bill, we just use the date. This should not be a problem if the same invoice # is used on different vendors, but it is currently. If I enter 5 different invoices for 5 different vendors and use 010926 as the invoice # on all 5 invoices when I go to the calculate screen it should list each vendor, but it takes one vendor and lists the same thing 5 times. If I change the invoice # to a different date so that all 5 invoices have different invoice #s then it works.
Also, in A/R I just entered an invoice and was going to print to give to the client. When I printed the invoice, the invoice # and the description & amount are correct, but the date is from 2 years ago and it doesn't print the correct client. But everything is correct in the customer information module, on the client statement and on the aging receivable listing. The invoice also printed the Total Due as $0. I just created the invoice so there hasn't been a payment posted to it yet.
My A/R is still showing "NO Records indicated for this range" the range is December 1, 2025 to December 31, 2025; however if I put in the range for the entire 2025 year it still shows "No Records"! I called them about this problem last Friday, Jan. 2nd was given a case# only to find out yesterday that an investigation into my case was never done! I'm also showing customers with credit balances forwarded from 12/31/22! They told me a supervisor would call me, but as of this morning I'm still waiting for that to happen!!! I haven't closed out 2025 yet. Have you all closed out 2025 and are still experiencing these issues? I'm ready to pull my hair out because I don't know what to do and the agents are of NO help!
A few work-around tips that a young accountant here has discovered:
If reconciliation gives you a run-time error and closes the program, go back in and open Bank Reconciliation. Uncheck Payroll Check import and try again. If that works, you will need to manually key your payroll batches into the reconciliation, and you will likely have to re-enter all your outstanding transactions.
We have found that moving the data file to a new location enables us to transfer to the Information Return System.
I don't think EasyAcct has ever been fond of being on a shared server, but that seems to be particularly true now. Moving data files to our local hard drives speeds up processing and report printing times considerably.
StahlManager,
We have closed out 2025. I did have a little trouble getting it to close, but it finally closed and everything seemed to be ok until I tried to print the invoice this morning.
Suetax,
When you closed 2025, were you still missing records "No records exist"? I haven't closed my A/R or my A/P for 2025, but when I go under company for A/R under Last Year End Dates for Accounts Receivable it shows 12/31/24 but next to Accounts Receivable Dist. it shows 12/31/25. I asked the agent this morning if this is my problem but she could answer any of my questions.
Suetax,
Sorry, the agent this morning could NOT answer any of my questions!
We've tried to transfer the data as well but to no success. Can you give me step by step? Sorry to ask but this is so very labor intensive. If I try to print the W2's out of EasyAcct 2024/2025 they print with the 2015 date!!!!! The W3 is 2025.....
Our W2s in EasyAcct also have 2015 date. I am passing this question to the young accountant who has worked the transfer out. Let's see if he can give you step by step instructions.
StahlManager,
We did not get a message "No records exist" before we closed. After we closed, if I tried to print a check register in A/P for a date range I would get that message, but it appears the latest update fixed that problem.
We had the same problem, but what resolved it by saving the file on another drive then moving it to the appropriate drive. For example, it didn't work transferring to our F: drive, which is our server, but it did work saving to the local computer, C: drive, then moving over to the F: drive after the fact.
Once transferred to the Info Return System from EasyAcct via C: drive, you move it over to whichever network you are using; in our case, it was the F: drive.
it's now an hour wait when you call Easy Acct....
Good Luck to you! I called first thing this morning and was told 10-15 minute wait, waited 55 minutes before someone picked up! Waited 2 hours this past Monday for someone to pickup and was on the phone with agents for 4 hours last Friday, Jan. 2nd. My problem still isn't fixed!!!!!
New problems for me, others may have already been having these problems.
When I go into the payroll entry module, where you can manually fix payroll checks, and type in the check number that needs to be fixed, it completely kicks me out of the program. If I use the next or previous buttons to get to the check #, it works but takes forever going through all of the checks. I should be able to enter the check # I need to fix and it go directly to that check #.
Also, I needed to void/delete an accounts payable check so I went into the A/P Manual Processing module to delete the check, when I tried to delete it an error message popped up that said "Error updating A/P transactions" and it won't let me delete the check.
Waited an hour to speak with an agent this morning and another hour and a half on the phone with the agent. She tried to re-install the 25/26 version, but I've done that 3 other times! Frankly, that is when my problems all started! I still haven't closed out 2025 and I am doing everything on paper and old general ledger books. I wrote out payroll and vendor checks by hand! Supposedly, someone in management is calling me back, but I've been waiting for that return call since last Thursday! So unbelievably frustrating!!
I have 4 companies on my EasyAcct program. Converted to 2025/2026 version. 3 of the 4 companies were fine but the 4th "company" is my accounts receivable billing program. When I converted ALL my files (247,657) were gone. I could check the customer file and it would show the date and invoice number but the file was completely empty. I have tried everything including restoring this Company from a valid backup from December 2025 but nothing works. I am still on the phone with Support (over 7 hrs) and can not get the system to work. I was told that it is Intuits "solution" that I, on my own, revert back to 2024/2025 version OR to manually re-input all 247,657 invoices. That is their official SOLUTION to my problem. I am out of my mind and am literally sitting here at my desk in tears. Anyone have any ideas for me? I can not they won't even help me uninstall this piece of crap version and am leaving me on my own to figure it out. I did receive some information - this new version is no longer running on a DOS program. They have switched to something more updated. Anyone got any ideas for me?
It is REALLY important that you call EasyAcct SUPPORT and report the issue so that it can be documented. When they have enough people reporting, the issue is addressed in a more expedient fashion. CALL!!!
After trying to call them 3 times in one day and waiting over an hour each time to NEVER get through to anyone, I don't have time to waste calling again. They did say they were reading these messages on this forum, so hopefully they are catching everything!
Bridget, we have upward of 100+ on our EasyAcct. After 3 days of total frustration with the update we decided to loose those 3 days of keying and reverted back to the 2024/2025 version. We've not updated since. One of my employees worked on this for me and I'd be happy to have him walk through the process with you but you will loose everything keyed since updating. We printed the transaction lists for the clients we'd loose data on to make it easier to back track. If you choose to do this you can't print W2's etc as they are dated 2015 in EasyAcct. We are manually entering them into the 2025 Informational System. My e mail is [Removed by Moderator] should you need us. I feel your frustration!!
Just wanted to add - if you have the fortune of having an extra computer/laptop that you can keep a copy of the 2025/2026 version on, you can certainly copy companies to a new directory just for printing the W2s from. That would save you having to rekey everything. You can label the directory something like C:\2025W2DIRECTORY to help you remember. That's what we did.
Nickey, we're almost done with the W2's. We transferred the 2024 records to the 2025 informational, deleted old employees, added new and added the earnings record. HUGELY time consuming. We all should receive a refund from EasyAcct.
Bridget1,
I too am still having issues with my A/R GL Distribution detailed and summary telling me "No Records Exist"! I have called probably 10 times since I discovered this issue on January 2nd. Tech support is not much help, they want everyone to wait for updates! I finally got my call back from a Supervisor yesterday! I had requested this call back Thursday, January 8th. I too was in tears on the 8th after finding out that the case on my A/R that was generated on the Jan. 2nd had not been investigated! The supervisor took all my information about what was wrong and my interactions with support techs. She asked that I wait for today's update and said another was coming out on Monday, Jan. 19th. If my problem isn't fixed by then, to contact support and insist that they help solve my issues so that I can close 2025 and start working in this year and if they refuse or don't fix my problems then they are to tag her and she will call me back. Until then, I'm doing everything by hand, adding machine, and brain, just like the good old days before computers!!!!
I was told that they don't have to issue refunds because of something about "licensing agreements", but if you go to renew this year you should ask for a credit for your trouble! I completely agree that credits or refunds should be issued right now!!!!
Thank you for the continued feedback.
We have been reviewing all posts and threads regarding the 2025–2026 program to ensure feedback has been reviewed and all concerns captured.
Upcoming update post:
We will be publishing an outlining of what today’s update addresses. That post will serve as the central location for the latest information related to this release, and we will return to this thread to share the link once it is available.
Please centralize feedback:
Once the update post is live, we ask that you share what is working and what is not working directly on that post. Centralizing feedback will help ensure all concerns are captured as efficiently as possible.
Important note:
Today’s update will not resolve all outstanding issues, but it does move us one step closer.
We understand this has been a difficult and frustrating rollout, and we recognize the disruption this has caused. We appreciate your patience and the time you’ve taken to share your feedback. Please watch for the update post for the most current information.
Here is the link to the EasyACCT Release post:
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