Bridget1
Level 1

I have 4 companies on my EasyAcct program.  Converted to 2025/2026 version.  3 of the 4 companies were fine but the 4th "company" is my accounts receivable billing program.  When I converted ALL my files (247,657) were gone.  I could check the customer file and it would show the date and invoice number but the file was completely empty.  I have tried everything including restoring this Company from a valid backup from December 2025 but nothing works.  I am still on the phone with Support (over 7 hrs) and can not get the system to work.  I was told that it is Intuits "solution" that I, on my own, revert back to 2024/2025 version OR to manually re-input all 247,657 invoices.  That is their official SOLUTION to my problem.  I am out of my mind and am literally sitting here at my desk in tears.  Anyone have any ideas for me?  I can not they won't even help me uninstall this piece of crap version and am leaving me on my own to figure it out.  I did receive some information - this new version is no longer running on a DOS program.  They have switched to something more updated.  Anyone got any ideas for me?

 

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