Bridget1,

I too am still having issues with my A/R GL Distribution detailed and summary telling me "No Records Exist"!  I have called probably 10 times since I discovered this issue on January 2nd.  Tech support is not much help, they want everyone to wait for updates!  I finally got my call back from a Supervisor yesterday! I had requested this call back Thursday, January 8th.  I too was in tears on the 8th after finding out that the case on my A/R that was generated on the Jan. 2nd had not been investigated!  The supervisor took all my information about what was wrong and my interactions with support techs.  She asked that I wait for today's update and said another was coming out on Monday, Jan. 19th.  If my problem isn't fixed by then, to contact support and insist that they help solve my issues so that I can close 2025 and start working in this year and if they refuse or don't fix my problems then they are to tag her and she will call me back.  Until then, I'm doing everything by hand, adding machine, and brain, just like the good old days before computers!!!!