My A/R is still showing "NO Records indicated for this range" the range is December 1, 2025 to December 31, 2025; however if I put in the range for the entire 2025 year it still shows "No Records"!  I called them about this problem last Friday, Jan. 2nd was given a case# only to find out yesterday that an investigation into my case was never done!  I'm also showing customers with credit balances forwarded from 12/31/22!  They told me a supervisor would call me, but as of this morning I'm still waiting for that to happen!!!  I haven't closed out 2025 yet.  Have you all closed out 2025 and are still experiencing these issues?  I'm ready to pull my hair out because I don't know what to do and the agents are of NO help!