Quick Employer Forms

[taxmanmpls]

Hello Intuit/Pro-Series Team,

I am writing as a long-time and loyal user of Pro-Series Professional software to express my deep frustration with the recurring issues surrounding Pro-Series Quick Employer Forms. Starting in the 2023 tax year, the system has repeatedly stopped working well before year-end, displaying nothing but a banner promoting next season’s tax software.

This disruption occurs despite the fact that the IRS continues to accept e-files for more than two months beyond the point where Quick Employer Forms becomes unavailable. Each year we are told the system is “in maintenance,” but this explanation does not align with the timing or consistency of the shutdowns. It appears the real purpose may be to push customers toward purchasing the next year’s product rather than maintaining uninterrupted access to forms we have already paid for.

The consequences for tax professionals are severe:

• We cannot e-file current-year forms such as 1099s.

• We cannot print client copies when needed.

• We cannot resolve IRS or state tax issues for our clients.

• We cannot access or review prior-year forms already filed through the system.

• We lose the ability to conduct business during an active filing period.

This effectively shuts down our operations, despite having paid for indefinite access to the software. My colleagues—many of whom I personally encouraged to adopt Pro-Series—are similarly frustrated, especially since other software providers continue offering access to employer forms throughout the entire year without interruption. Situations like this make us less competitive, cause direct financial losses, and force us to pay for alternative filing software just to serve our clients.

I have always appreciated Pro-Series, but this recurring shutdown has become a serious problem. Last year, I had to purchase another software solution in October just to complete required 1099 filings after Quick Employer Forms became inaccessible.

I strongly urge Intuit to address this issue immediately. If this pattern continues, users will inevitably begin leaving Quick Employer Forms—or escalating matters through formal complaints due to loss of business and paid services being unavailable.

Thank you for taking this concern seriously. I hope Pro-Series will restore reliable, year-round access to Quick Employer Forms so professionals like me can continue trusting and recommending your product.

[TaxGuyBill]

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@taxmanmpls wrote:

deep frustration with the recurring issues

• We cannot resolve IRS or state tax issues for our clients.

• We lose the ability to conduct business during an active filing period.

This effectively shuts down our operations

despite having paid for indefinite access to the software.

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I posted this in the other spot you mentioned it, but here it is again:

Why do you keep using it?  If Intuit isn't allowing you to use it when you want, it seems like you need to use some other company.

With that being said, in my opinion you should be keeping a copy of previously filed things for yourself (downloaded to your computer), not relying on anybody to be storing your items for you.

That won't solve the issue of not being able to file new returns, but I suspect most preparers don't have a lot of those to file this time of year anyway (I'm not sure how not being able to access it is preventing you from solving IRS or State issues, or why you cannot do any business to make a profit, unless your sold source of income is filing 1099s, etc.).

[TaxGuyBill]

Why do you keep using it?  If Intuit isn't allowing you to use it when you want, it seems like you need to use some other company.

With that being said, in my opinion you should be keeping a copy of previously filed things for yourself (downloaded to your computer), not relying on anybody to be storing your items for you.

That won't solve the issue of not being able to file new returns, but I suspect most preparers don't have a lot of those to file this time of year anyway (I'm not sure how not being able to access it is preventing you from solving IRS or State issues, or why you cannot do any business to make a profit, unless your sold source of income is filing 1099s, etc.).

[IntuitEric]

Every year, Intuit takes down QEF in preparation for the upcoming tax year.  This happens in early November.  During this transition, prior year forms are removed and current year forms are moved to the prior year section. 

QEF is designed to create/view/edit/print/efile current year forms and view/print the previous year's forms.