Why does ProSeries Run Like **bleep** on RightWorks

[Taxhunter1]

Using RightWorks it appears ProSeries does not remember any updates and constantly stalls and runs at a snail pace. We must open the program, download "updates" once again and of course most of them fail because they have not been released yet. Then attempt to open a client and we have to wait 5+ minutes for the client to even open. Sometimes the client never loads and ProSeries crashes so we have to start all over. 

I understand Rightworks is a separate service, but Intuit recommends using them and they are partners on this. Can someone explain or provide a better solution than this TRASH software/hosted environment. We cannot run a business with programs from the 90s.

[IRonMaN]

You can try calling support but my guess is ProSeries will say it is a RightWorks issue and RightWorks will say it is a ProSeries problem.

[RMeers]

My firm is having the same issues too. ProSeries 2025 is slow to open just like 2024 was until about a month ago, have to always start with Tools - Connected Customer update which sometimes fixes it, but the last two days I've had to follow up with a Repair Update.

These issues have been a daily occurrence since I started looking over the software last week, and is only exacerbated now that tax season has started. I too am using this in Rightworks, I don't seem to have a problem with the stand alone version I installed directly on my desktop.

We have 10 users, all reporting the same issues.

While I appreciate the suggestion to call ProSeries support, what they followed up with is also true. They will blame Rightworks and Rightworks will blame ProSeries. I do not see the point in spending an hour or more on the phone when the first level of tech support won't be able to do anything.

Please Intuit, fix your software. Work with Rightworks to ensure it's right. Most importantly, test this stuff yourself.

[JameySumsItup]

We also use RightWorks and seeing the same problems: ProSeries needing to redownload updates, runs extremely slow, and hangs or crashes when opening clients. 
 

The desktop install doesn't do this so it’s definitely a  ProSeries–RightWorks interaction issue. ProSeries got RightWorks feeling more like WrongWorks.

[IntuitKatie]

Hi @Taxhunter1 ,

Thanks for posting your question! Here's a support article that should help with this:

https://accountants.intuit.com/support/en-us/help-article/system-responses/troubleshooting-slowness-... 

Looking forward to seeing more of your contributions in the Community!

[RMeers]

I appreciate the time spent in reviewing and sending a possible solution, however the internet connection isn't the issue, at least for me.

The issue I described is specifically for 2025. 2014-2024 do not behave like this. Honestly, 2024 was acting like this up until a month or two ago.

The issue is the loading of the program and the errors, none of which are internet related. However if necessary I will prove it with ping test as described in the linked article.

[IntuitKatie]

@RMeers thanks for letting me know! Here are some steps to try and help the issue:

Follow KB in the slowness KB for hosted

1. logoff
2. hide local drives
3. test

If slow move on to the next steps

1. Find the ProSeries Network 2025 Tools folder
2. Double click the Connected Customer, follow on screen instructions
3. test
4. Same folder, Run repair updates and follow any onscreen instructions. Should start on its own and then they would close the update window once it is done.
5. Run repair updates
6. test

[IntuitKatie]

[Taxhunter1]

As if nobody has used the "Repair Updates" tool before. Give me a break that was the first thing I've done each day I use ProSeries trash through RightWorks. This is the worst cloud hosting experience we've ever paid for, we will be canceling very soon. Why would anyone want to support this trash products. Just makes our lives even more miserable using your overpriced partner servers with even less lack of control.  This software hasn't changed in 20 years its the same "Easy to Use, Hard as Hell to fix" product. All Intuit cares about is profits **bleep** everything else. Your sales team flat out lied to us about what Rightworks was capable of and now we realized what other features are broken that you fail to update. Probably fired all your computer engineers to keep them off the payroll. 

[Kathi_at_Intuit]

Hi @Taxhunter1 Thanks for taking the time to share your feedback in the Community. We know it’s frustrating when something doesn’t work as expected. When we suggest common steps like Repair Updates, it’s not to assume they haven’t been tried, but to help others who may find the post later and are just getting started with troubleshooting. We’ve shared your feedback with the appropriate team.