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- Unable to Send Esignatures
Unable to Send Esignatures
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jnkniffencpa
Level 2
02-20-2026
12:38 PM
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Starting last night, I tried to send an e-signature request to a client and it won't go through. The error message says it is something on their part but it is still happening this morning.
Anyone have this problem and know how to resolve it?
Thank you in advance!
Jeremy
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3 Comments 3
Norman2001
Level 7
02-20-2026
08:34 PM
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Yes, I've had that problem a couple of times. I closed Proseries, then opened it. Then it worked.
mkirk
Level 1
02-21-2026
08:37 AM
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I have the same problem - started yesterday 2-20-26 and still does not work today 2-21-26
IntuitKatie
Moderator
02-22-2026
09:22 AM
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Thank you for posting in the Community. We are currently researching the issue with e signature. Here is a knowledge base that may or may not help with your specific situation:
How to use eSignature in ProSeries
The issue is specific to the OneClick feature (Authorization forms only) when used for a Married Filing Jointly (MFJ) combination that requires a spouse's signature and the 8879TA from is included in the e-signature request. A temporary solution is to use the regular request widget (Authorization forms & other documents) as an alternative to Authorization forms only. If this does not relate to your specific situation please contact ProSeries Support.
