Payment due with Mass return

[pkellycpa]

Spent an hour with customer support April 19, 2022 verifying that the balances due for state and federal returns for a Massachusetts resident would be withdrawn. Did not happen. Who do you think will eat the penalties and interest?

[Just-Lisa-Now-]

Personally, I would have used the tax agency websites to make the payments if I had any doubt they would be debited properly with the software.

Would have taken way less than an hour of my time speaking with Intuit about it.

[pkellycpa]

Serves me right for thinking it was going to be a 2 minute phone call turned into "May I put you on a brief hold?"  I also had to resolve the reject for filing an extension after the due date for the other states. Guess Intuit was surprised.