I cannot get the menu bar to work and I cannot get the clients to open

[balbal]

I've downloaded the 2024 Pro Series and it worked fine until Dec 22,2024.  Now after I sign in it opens, but the menu bar goes grey and nothing can be accessed.  My clients are all listed but I cannot open them.  I have done all updates and used tool Hub/repair.  Any suggestions?

[Terry53029]

Have you tried repair updates from the windows menu. Try refresh updates from top menu. Try rebooting computer. If no luck uninstall program from windows settings, then reinstall

[balbal]

I already did all the things you have suggested

[Just-Lisa-Now-]

If youve done everything Terry suggested, sadly, it sounds like you'll need to call support.

[ramky1]

@balbal Could you send ProSeries logs located at "C:\ProWin24\32bit\logs\" zip this folder and send it to proseries_engineering@intuit.com 

[balbal]

done

[balbal]

Well Tech support got the program working yesterday, but today the same problem.  

[balbal]

I did a complete uninstall and reinstall with Tech Support. It was working.  I even logged out rebooted and logged back in, and it was fine.  Now the same issue the menu gets greyed out and I cannot access any clients.  I can't even close the program.  

[Just-Lisa-Now-]

Is this right when you first start it up, or in the middle of using it?  Does it say Not Responding at the top when its greyed out?  

[balbal]

No messages at all

[Just-Lisa-Now-]

Is this right when you first start it up, or in the middle of using it?

[balbal]

It happens when I first open it.  2 hours yesterday with Tech support and still no resolution.  Any help or suggestions will be greatly appreciated.

[Just-Lisa-Now-]

Im just spit-balling here, did you have a Windows update that installed right around the same date that the issues began?  Im wondering if an incomplete or botched Windows update would be the culprit.  Check your Windows update history, just in case the dates line up.

[balbal]

Had checked the windows updates even before calling Tech support - no updates during those dates.  I even tried shutting off Microsoft Defender, that did not help.  

[balbal]

Since Tech Support was closed Saturday and Sunday I wiped my hard drive and reinstalled Windows 11.  I downloaded Pro Series 2024 on Saturday 12-28-2024 and no other programs.  It worked fine.  I shut down at the end of the day.  On Sunday 12-29-2024 I started my PC opened Pro Series 2024, it loaded, and then the menu bar went grey and no matter where I clicked nothing.  I can see all the clients I transferred over from 2023, but cannot click on them to open.  The only way to shut the program down is touse task manager.

I will be calling Tech Support again (3rd time) today. The amount that Intuit charges for Pro Series Tech Support should be able to resolve this issue.

[Terry53029]

Sorry you are having all the issues. Do you have a VPN (virtual private network), if so try and disable. if your not sure  you can see if you have a VPN. When connected, the VPN connection name will display Connected underneath it. To see if you’re connected to the VPN while you’re doing things on your PC, select the Network icon (either  or ) on the far right of the taskbar, then see if the VPN connection says Connected.