balbal
Level 3
12-30-2024
09:49 AM
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Since Tech Support was closed Saturday and Sunday I wiped my hard drive and reinstalled Windows 11. I downloaded Pro Series 2024 on Saturday 12-28-2024 and no other programs. It worked fine. I shut down at the end of the day. On Sunday 12-29-2024 I started my PC opened Pro Series 2024, it loaded, and then the menu bar went grey and no matter where I clicked nothing. I can see all the clients I transferred over from 2023, but cannot click on them to open. The only way to shut the program down is touse task manager.
I will be calling Tech Support again (3rd time) today. The amount that Intuit charges for Pro Series Tech Support should be able to resolve this issue.