HOSTED PROSERIES RIGHTWORKS - LOST DATA - RECOVERY FILE ERROR

[ERIC J]

I'M LOSING UNSAVED DATA IF I LEAVE A FILE OPEN AND THE PRGRAM CLOSES.  I LOSE ALL DATA INPUT FROM THE TIME I LAST MANUALLY SAVED THE FILE.  THE NEXT TIME I REOPEN PROSERIES, I RECEIVE A MESSAGE ABOUT AN AUTO RECOVERY FILE BUT THE LINK DOESNT WORK. 

I HAVE AUTO SAVE SET UP FOR EVERY MINUTE BUT I DONT THINK IT IS WORKING. 

THIS IS INFURIATING, CAUSES ME TIME IN RECREATING THE INPUT NOT TO MENTION CREATES A TON OF RISK.  

I'VE CALLED SUPPORT ON THIS NO LESS THAN 10 TIMES THE PAST YEAR AND A HALF AND CANNOT GET AN ANSWER.  UNACCEPTABLE!!

ANY SIMILIAR EXPERENCIENCE / FIXES?  

THANKS,

ERIC

[taoseno]

Try NOT SCREAMING and you will get an answer!

[Jim-from-Ohio]

ok.. do you know the answer taoseno? others may benefit also. 

[ERIC J]

I apologize to all for the tone delivered with ALL CAPS in my post - my intention was not to SCREAM or offend anyone.  I tend to write all CAPS when I post to a a somewhat unfamiliar platform thinking that caps are easier to read.   

It didn't even register with me someone might be offended, so thank you for pointing it out so I can be more sensitive in the future. 

Eric 

[Jim-from-Ohio]

I for one was not offended.. never saw it as a big deal to type in all caps, especially with the type of problem you are having.  I hope someone finds an answer

[Skylane · Accepted solution]

@ERIC J  

Deep down, I have Intuit trust issues so I don’t let Intuit host my data. 
I haven't heard similar complaints and didn’t find anything in the search engine…

I’d try a with a complete reinstall and verify compatibility….. if that doesn’t work and intuit can’t help, consider hosting your own files…. Certainly less expensive

[ERIC J]

Thank you, I hadn't considered a reinstall and it wasn't suggested by any of the support reps I spoke with. 

I've generally had good experiences with Proseries support.  However, this continuing unsolved issue leaves a bitter taste in my mouth.  I was told many times that my issue would be escalated within Intuit and I would be contacted.  Still waiting.