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I have noticed the same issue in the last few weeks........
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Try NOT SCREAMING and you will get an answer!
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They could hire 8000 more people and it wont help until they get the phone system straightened out...........What a waste of time for us and them!
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I agree this is a huge problem! I was hung up on twice in one day a couple weeks ago.
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What is a 1095-S? I have never seen one.....